SHIPPING POLICY

Thank you for shopping with DATENG FASHION. This Shipping Policy explains how we process, package, and deliver your orders. All shipping terms and conditions below apply to orders placed on www.datengfashion.com.

1. Order Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding major holidays) after payment is confirmed.

Orders placed on weekends or holidays are processed on the next business day.

During peak seasons (e.g., holiday sales), processing times may be slightly extended.

Pre-order or made-to-order items will be shipped according to the timeline stated on the product page.

2. Shipping Rates and Delivery Times

Shipping costs and delivery estimates are calculated and displayed at checkout based on your delivery address and the items in your order.

United States (Domestic)

Standard Shipping: 3–7 business days after processing.

Express / Expedited Shipping: available at checkout (1–3 business days).

Free standard shipping is offered on orders over $75 (if applicable).

International

We ship to select international destinations.

Delivery typically takes 7–15 business days after processing, depending on destination, customs clearance, and carrier performance.

Shipping rates are calculated at checkout and include handling fees.

3. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account or contacting us at Support@datengfashion.com.

4. Customs, Duties, and Taxes (International Orders)

For international orders, the recipient is responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost shown at checkout. Customs policies vary by country; please contact your local customs office for more information. In some cases, customs may delay delivery.

5. Address Accuracy

Please ensure your shipping address is complete and correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer, or for packages lost or delayed as a result. If a package is returned to us due to an incorrect or incomplete address, we will contact you; reshipment may require payment of additional shipping fees.

6. Lost, Stolen, or Damaged Packages

Damaged in transit: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item(s) and packaging, and we will arrange a replacement or refund.

Lost or stolen: If your tracking shows delivered but you have not received the package, contact us within 7 days of the delivery date so we can investigate and assist with a claim with the carrier.

7. Shipping Delays

We are not responsible for delays caused by carriers, customs clearance, weather, natural disasters, or other events beyond our reasonable control. If we become aware of a significant delay affecting your order, we will notify you by email.

8. Order Changes and Cancellations

To change or cancel an order, contact us as soon as possible at Support@datengfashion.com.

Orders that have already shipped cannot be canceled or modified; please follow our Refund Policy for returns.

9. P.O. Boxes and APO/FPO Addresses

We deliver to P.O. Boxes and APO/FPO addresses for domestic orders where supported by our carriers. Express shipping may not be available for these addresses.